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RMA Information

To obtain an RMA# please fill out the RMA Request Form. Upon receipt of this form, you will be provided, via email, the warranty status of the failed unit and an RMA number. RMA numbers are valid for 30 days. After 30 days, a new RMA Request Form will have to be resubmitted, a new RMA number will be created and the unit warranty status re-examined.

RMA Repair Options

Expedited Service - Direct Exchange Program (DEP) with 1-year warranty

  • Non-Warranty Execution Steps*
    • LAUDA-Noah provides a quote for an exchange unit.  
    • Customer issues a purchase order matching the quoted price.  
    • Customer ships the failed unit to LAUDA-Noah or to a LAUDA-Noah authorized service center.
    • Customer provides tracking info for unit that they are returning.  Info should be sent via email to service@lauda-noah.com
    • LAUDA-Noah ships an exchange unit.
  • Warranty Execution Steps*
    • Customer issues a zero-dollar purchase order.
    • Customer ships the failed unit to LAUDA-Noah or to a LAUDA-Noah authorized service center.
    • Customer provides tracking info for unit that they are returning.  Info should be sent via email to service@lauda-noah.com
    • LAUDA-Noah ships an exchange unit.

*NOTE:  With Direct Exchange, the exchange unit serial number will not match the serial number of the failed unit being returned.  The exchange is intended to be permanent in order to minimize customer tool disruption.

  • Exchange Terms
    • The failed unit returned to LAUDA-Noah must match the RMA and tracking information provided by the customer.
    • If the unit or information does not match, customer may be invoiced for additional charges associated with the repair.
  • Estimated lead time for exchange unit shipment 
    • 1 - 5 business days after receipt of purchase order, pending availability.


Standard Service - Time & Material Repair with 1-year warranty

  • Non-Warranty 
    • Customer ships the failed unit to LAUDA-Noah or to a LAUDA-Noah authorized service center.
    • LAUDA-Noah performs an evaluation of the unit and provides a repair quote based on the results of the evaluation. 
    • Customer issues a purchase order matching the quoted price. 
    • Upon receipt of the purchase order, LAUDA-Noah repairs the unit and ships it back to the customer.
  • Warranty
    • Customer ships the failed unit to LAUDA-Noah or to a LAUDA-Noah authorized service center.
    • Customer issues a zero-dollar purchase order for the repair.
    • Upon receipt of the purchase order, LAUDA-Noah repairs the unit and ships it back to the customer.
  • Evaluation fee
    • LAUDA-Noah charges a minimum $750 evaluation fee for all T&M repairs.
  • Estimated lead time for exchange unit shipment 
    • 2 – 8 weeks after recipe of purchase order.
RMA Shipments

If the failed unit is to be returned to LAUDA-Noah from outside of the United States, always return units using the correct Harmonized Tariff Schedule Code 9801.10.0000 and mark the documents "Manufactured in the United States". See website for further clarification: http://hts.usitc.gov/ Only acceptable incoterm: DDP (Deliver Duties Paid)

All RMA shipments abide by the following guidelines:

  • Non-Warranty
    • All shipping costs (Shipping, Value Added Taxes (VAT's) & International Duties & Taxes) are at Customer, Representative or Distributor's expense. 
    • If the shipment is from outside of the US, the Customer, Representative or Distributor must utilize their own customs broker for the return. 
    • Only acceptable incoterm: DDP (Deliver Duties Paid)
  • Warranty
    • All shipping costs (Shipping, Value Added Taxes (VAT's) & International Duties & Taxes) are at LAUDA-Noah’s expense. 
    • LAUDA-Noah will determine the carrier and customs broker for this return. Do not ship using your preferred carrier, as this may not be Noah's preferred choice.
    • Failure to follow LAUDA-Noah shipment instructions will result in shipment costs and VAT's being charged to the Customer, Representative or Distributor. 
    • Incoterms for this transaction are FOB or FCA (DDP can be used if Noah's preferred carrier is FedEx and shipping "freight collect")

Please return all RMA’s in a standard Noah carton or crate in order to prevent shipping damage. Failure to properly package the return product may result in additional charges due to freight damage.

LAUDA-Noah utilizes the best available, economy level services, to transport in-warranty units back to the Customer, Representative or Distributor. We use the services of carriers and freight forwarders who offer the best Internet "Web Shipment Tracking". This allows the Customer, Representative or Distributor the ability to track the shipment progress at their convenience. Requests for expedited warranty shipments may result in the Customer, Representative or Distributor becoming liable for a portion or all of the shipping costs for this shipment.

A valid carrier (UPS/Fed Ex) or freight forwarder and account number must be indicated on all purchase orders. A Ship To contact name and phone number must also be provided.  Please add a request for tracking information to the purchase order.